Customer Support Advisor (Inbound)

The Details: 

Summary of Position:

The start and heart of the parents’ experience! Making a great first impression, whether on the phone or via email, you’ll have a positive and enthusiastic attitude, be a great team player, have excellent communication skills and be adaptable!

• Respond to customer enquiries via telephone and email in a professional, friendly and timely manner
• Provide a high standard and level of customer service and product knowledge
• To assist customers in placing their bookings
• Report any customer issues to the Customer Support Manager or Supervisor
• Keep meticulous records of customer communications and conversations

For a full list of responsibilities and duties, download the Job Description

Essential Requirements:

• Ability to grasp product knowledge and portray this confidently to customers
• Experience of working within customer services ideally within the leisure or educational industry
• Outstanding customer service skills and focus on resolving customer queries in a professional and polite manner
• Computer proficiency with Microsoft applications
• Able to work 8-6pm during Easter, Summer and October half term school holidays

• Employee Assistance Programme
• Generous Holiday Allowance: Up to 37 days annually plus bank holidays
• Regular company socials
• Free onsite parking
• Company pension scheme
• Part of a highly respected organisation: As part of Dukes Education Ltd, Ultimate Activity Company Ltd staff reap the benefits of being part of a highly successful and respected educational group.